AUSTRALIAN INDUSTRIAL SUPPLIES LIMITED ACN 077 423 048
1. OUR COMMITMENT
We know that how we collect, use, exchange and protect your information is important to you, and we value your trust. Protecting your information and being clear about what we do with it is a vital part of our relationship with you.
The purpose of this Privacy Policy is to explain who we are, how we collect, use, disclose, store and protect personal information and your rights in relation to your personal information.
Your use of our website and any of our services constitutes an acknowledgement that you have been made aware of our Privacy Policy.
2. WHO WE ARE
We are an Australian company governed by and acting in compliance with Australian laws including the Privacy Act 1988 (Cth) and the Spam Act 2003 (Cth) as well as other applicable privacy laws. We are responsible for the management and handling of your personal information under those laws.
3. COMMITMENT TO PRIVACY
AIS is bound by and committed to supporting applicable privacy laws in relation to electronic direct marketing. We will review this policy regularly and may update it from time to time.
4. COLLECTION AND USE OF PERSONAL INFORMATION
Personal information may be collected when you interact with us, including through our website or our services. The type of information collected will depend upon the particular transaction and the dealing and may include:
- Your contact details including but not limited to your name, organisation, address, phone number, and email address;
- Your location including your country or territory;
- Data collected through your use of AIS’ services;
- Records of communications with AIS;
- Any third-party website from which you linked to our website or accessed our services;
- Credit card or debit card information;
- Other transactional and usage information about your access to and use of our website or services; and
- Any other personal information you provide to us in relation to our website or our services.
5. HOW INFORMATION IS COLLECTED
We collect personal information in a variety of ways, such as from you directly (including when you interact with us in writing, electronically or via telephone), when you visit our website and when we supply products or services to you. Information collected by our website may include your browser type, operating system and web pages visited to help us manage our website.
We will endeavour to take reasonable steps to notify you how and why we have collected your personal information, who we may disclose it to and how you can access it, seek correction of it
or make a complaint. Sometimes we may collect your personal information from third parties, and you may not be aware that we have done so. If we collect information that can be used to identify you, we will take reasonable steps to notify you of that collection.
You may elect to deal with us anonymously, or by using a pseudonym. However, if you don’t provide us with your personal information, we may not be able to provide you with the product or service you want, verify your identity, protect against fraud or advise you of other products or services which may be more suited to your requirements.
6. OPTING OUT OF PROVIDING PERSONAL INFORMATION
Provision of personal information is required to access or use our website and services, and to contact you for marketing or promotional purposes.
If you do not wish to have your personal information collected or used for any specific purpose, or otherwise in the manner described in this Privacy Policy, you can email us accordingly and we will use reasonable measures to observe your request.
However, this may result in you not being able to access, or use, all or part of our website or our services. If personal information has been collected, we may still use or disclose that information:
- If we subsequently notify you of the intended disclosure and you do not object to that use or disclosure;
- If we believe that the use or disclosure is reasonably necessary to assist a law enforcement agency or an agency responsible for government or public security in the performance of their functions;
- To enforce our terms and conditions and/or to protect our rights;
- To protect the safety of members of the public and users of our website and services; or
- If we are required by law to disclose the information.
7. USE OF PERSONAL INFORMATION
We do not sell, rent or trade your personal information. We use your personal information for a variety of purposes to effectively conduct our business, including to:
- Verify your identity;
- Improve and/or develop our business relationships;
- Administer and manage services, including charging, billing and recovering debts;
- Assist you to use our services, including to respond to your requests, advise on how your use of our products or services can be improved, and to contact you when necessary;
- Monitor who is accessing our website or using our services;
- Improve our website and/or services; and
- Comply with our legal obligations.
8. DISCLOSURE OF PERSONAL INFORMATION
From time to time, we disclose your personal information to, or share it with, third parties, including to:
- Parties that you authorise us to disclose your personal information;
- Companies and consultants who perform services for us. In this case we require those companies and consultants to protect your personal information;
- Credit providers and credit reporting bodies
- Government and regulatory authorities (as required or authorised by law);
- Our professional advisors (such as auditors and lawyers);
- Our related organisations; and
- Other third parties as permitted by law.
If you are an individual or sole trader, you may request that information supplied to third parties for the purposes of verification /authentication is de-identified.
9. THIRD PARTY RELATIONSHIPS
Your personal information may be disclosed to third parties for the following purposes:
- To provide the item you wish to purchase;
- To facilitate mailing operations;
- Marketing;
- Billing and debt recovery functions;
- Client enquiries;
- To process rewards, donations, prizes or competitions;
- In dealing with services providers such as web hosting and moderating, email and direct mail delivery and IT services;
- Website usage analysis; or
- Otherwise, with your consent.
AIS will obtain your specific consent to disclose sensitive information for direct marketing purposes. Sensitive information relates to an individual’s health, racial or ethnic origin, religion, membership of political bodies, trade union or other professional or trade association, sexual orientation, criminal history and biometric information.
Where disclosure is made to a third party outside of Australia, AIS ensure appropriate data handling and security arrangements are in place. However, software systems can be subject to unforeseen attacks which are out of our control. AIS are not responsible for the content and privacy practices of third parties and do not endorse or authorise their content or data collection processes (which may include but are not limited to the use of cookies and web analytics data).You should familiarise yourself with each third party’s website, services and Privacy Policy and make your own decision about providing personal information or utilising the information presented when visiting those sites, as Australian law may not apply to some of these entities.
10. DESTUCTION OR ARCHIVING OF PERSONAL INFORMATION
When personal information is no longer needed for any purpose for which the information may be used or disclosed under this Privacy Policy or under applicable privacy or data protection laws, or if earlier, a reasonable time after you ask us to delete it, AIS will destroy or archive that information in a secure manner.
11. USE OF COOKIES
AIS provides products and services via its website. When you visit our website, our web servers record anonymous information such as the time, date and URL of the request. This information allows AIS to monitor its performance and improve the website’s structure.
AIS may use cookies on its website. Cookies are a small file that may be placed on your computer by a website. Usually, cookies are used to recognise repeat users, store data and facilitate your ongoing access to and use of the website. This allows our website to remember who you are and your preferences. This Policy extends to any personal information obtained by a cookie.
You may adjust your internet browser to disable cookies or to warn you when cookies are being used. If you do disable the use of cookies you may not be able to access the full website functionality.
12. USING OUR WEBSITE
When you visit our website, a record of your visit (not your personal information) may be recorded in Google analytics or similar services. This record may include the following types of information:
- Date and time of visit;
- Pages accessed, and documents downloaded; and
- Address of any website that linked you directly to our site.
This information is not shared with any third party other than those assisting AIS to enhance your user experience.
13. PROTECTION OF PERSONAL INFORMATION
AIS will take all reasonable steps to ensure that your personal information is kept secure and is properly protected from misuse or loss, and unauthorised access, modification or disclosure.
We employ software programs to monitor network traffic to identify unauthorised attempts to upload or change information, or otherwise cause us damage, however no data transmission over the Internet can be guaranteed as completely secure.
Your personal information is stored by AIS on secure servers in controlled facilities. Our security safeguards include:
- Staff education – we train and remind our staff of their obligations with regard to your personal information;
- System security – including encrypted data transfer when you deal with us online;
- Building security – we have protection in our buildings against unauthorised access such as alarms and cameras; and
- Destroying data when no longer required – where practical, we keep information for only as long as necessary (for example, to meet legal requirements or our internal needs).
If AIS have received unsolicited personal information, being information that has been unintentionally received, that information will be protected with the same rigour as we treat personal information we intended to collect. If we could not have collected this information through our normal processes, we will de-identify that information as soon as practicable.
14. ACCESSING YOUR PERSONAL INFORMATION
You may request access to the personal information AIS holds about you, subject to some exceptions (listed below). Requests for access will be dealt with in accordance with the Freedom of Information Act 1982 (Cth).
AIS will endeavour to ensure that personal information we hold about you is up to date, accurate and complete. It is important that you keep us informed if the personal information we hold about you is inaccurate, incomplete or out of date.
AIS reserves the right to recover from you its reasonable costs incurred in searching for and providing access to your personal information.
To request the correction of any of your personal information that AIS holds or to seek access to your personal information please contact AIS as follows:
By email: info@aisnational.com.au
By mail:AIS Privacy Contact OfficerAustralian Industrial SuppliesPO Box 526Tullamarine VIC 3043
In some circumstances we may refuse to provide you with access to or to correct your personal information, including but not limited to where:
- Access would have an unreasonable impact on the privacy of others;
- Access would pose a serious threat to the life or health of any individual;
- The request is frivolous or vexatious;
- The information relates to a commercially-sensitive decision-making process;
- Access would be unlawful;
- Denying access is otherwise required or otherised by law;
- The information related to existing or anticipated legal proceedings, and the information would not be discoverable in those proceedings; or
- Access may prejudice enforcement activities, a security function or commercial negotiations.
If we refuse to provide you with access to or to correct your personal information, we will provide you with an explanation.
15. CHANGES OR UPDATES TO PRIVACY POLICY
We reserve the right to change, modify or update this Privacy Policy at any time, without liability to you, by publication of the revised version on our website or by notice to you. The revised version shall take effect immediately upon publication or notification, unless otherwise set out in this Privacy Policy or the notice.
16. ENQUIRIES AND COMPLAINTS
AIS welcomes feedback about privacy issues and will attend to all questions and complaints promptly. We are committed to working with clients and customers to ensure any complaint, concerns or questions are resolved fairly and quickly. If you have any questions about this Privacy Policy or wish to access, correct or ask us to delete or to cease processing your personal information, or if you have a query regarding our privacy practices or wish to complain about a breach of privacy or data protection laws (or an applicable credit code), please do not hesitate to contact us.
To lodge a complaint, please do so in writing so that we may review and respond to your concerns as soon as practicable. We may require you to provide further information about your complaint to duly assess the complaint.
If you’re not satisfied with our handling of your complaint, you can make a complaint to the Office AUSTRALIAN INDUSTRIAL SUPPLIES LIMITED ACN 077 423 048